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GRC Reference Templates

GRC Library has created a variety of reference templates based on compliance documents for your convenience.
These templates include the Compliance Controls Checklist, Risk and Control Self-Assessment (RCSA), Policy templates, and more. You can click the link below to access and download the templates.


Policy Template
1. Account Information Service Data Protection Policy
2. Account Information Service Data Request Policy
3. Consumer Rights Information Policy
4. Credit Granting Policy
5. Data Protection Policy for Payment Processing
6. Framework Contract Termination Policy
7. Funds Safeguarding Policy
8. Incident Management Policy
9. Information Provision Policy
10. Interest and Exchange Rate Change Policy
11. Liability for Outsourced Activities Policy
12. Liability for Payment Transaction Charges and Interest Policy
13. Own Funds Management Policy
14. Payment Initiation Service Data Protection Policy
15. Payment Institution Authorization Policy
16. Payment Order Revocation Policy
17. Payment Order Treatment Policy
18. Payment Transaction Charge Allocation Policy
19. Payment Transaction Exclusions Policy
20. Professional Indemnity Insurance Policy
21. Recovery Service Charge Policy
22. Refund Policy for Non-executed or Defective Transactions
23. Risk Assessment and Mitigation Policy
24. Strong Customer Authentication Policy
25. Unauthorized Transaction Compensation Policy


EUR-Lex Checklist
Payment Services Directive - Directive (EU) 2015/2366 Controls Checklist


EUR-Lex RCSA
Payment Services Directive - Directive (EU) 2015/2366 RCSA Template


Payment Services Directive - Directive (EU) 2015/2366

Name: Payment Services Directive - Directive (EU) 2015/2366

This directive aims to create an integrated, harmonized framework for payment services within the European Union. It amends existing directives and introduces new rules to enhance consumer protection, promote competition, and ensure security in electronic payments. The regulation is pivotal for facilitating the growth of digital payments, ensuring transparency, and addressing emerging challenges in the payment services market.

Target Audience:

  • Payment Service Providers
  • Consumers

Key Points:

  • Consumer Protection The directive establishes strong consumer protection measures, ensuring that users are informed about their rights, providing mechanisms for complaints and redress, and governing the transparency of service providers’ operations.
  • Security Requirements It mandates that payment service providers adopt robust security measures to protect user data and prevent fraud, reflecting growing concerns about electronic payment security.
  • Interoperability of Payment Services The directive encourages the development of open standards for payment services to foster interoperability and enhance consumer choice across different payment systems.
  • Innovation in Payment Services It recognizes the emergence of new payment technologies and services, ensuring that regulations support innovation while maintaining safety and consumer protection.
  • Pan-European Payment Framework Establishes a unified legal framework to facilitate cross-border transactions and enhance the efficiency of payment services across the EU.
  • Regulatory Oversight Introduces stricter requirements for supervisory authorities, enhancing the oversight of payment service providers to ensure compliance with the directive.

Related Articles:

  • Directive (EU) 2007/64/EC on payment services in the internal market This directive is repealed by the current directive and thus serves as an important predecessor, setting the context for the changes being introduced by Directive (EU) 2015/2366.
  • Regulation (EU) 2015/751 on interchange fees for card-based payment transactions This regulation complements the current directive by setting caps on interchange fees, contributing to the overall regulatory landscape governing payment services.
  • Directive (EU) 2009/110/EC on the taking up, pursuit and prudential supervision of the business of electronic money institutions This directive is relevant as it governs the activities of electronic money institutions, which are encompassed within the broader framework established by the current directive.
  • Directive 2002/65/EC concerning the distance marketing of consumer financial services The recent regulation amends previous directives, ensuring a comprehensive approach to consumer protection in the context of financial services offered remotely, aligning with the objectives of Directive 2002/65/EC.

Reference URL: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32015L2366

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Updated: 2024-08-03 15:50:10
Created: 2024-08-03 15:50:10
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