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GRC Reference Templates

GRC Library has created a variety of reference templates based on compliance documents for your convenience.
These templates include the Compliance Controls Checklist, Risk and Control Self-Assessment (RCSA), Policy templates, and more. You can click the link below to access and download the templates.


Policy Template
1. Ancillary Contract Termination Policy
2. Consumer Right of Withdrawal Policy
3. Pre-Contract Information Disclosure Policy
4. Unsolicited Goods and Services Policy


EUR-Lex Checklist
Consumer Rights Directive - Directive 2011/83/EU Controls Checklist


EUR-Lex RCSA
Consumer Rights Directive - Directive 2011/83/EU RCSA Template


Consumer Rights Directive - Directive 2011/83/EU

Name: Consumer Rights Directive - Directive 2011/83/EU

This Directive aims to harmonize consumer rights across the EU, ensuring a high level of protection for consumers engaging in distance and off-premises contracts. It seeks to eliminate barriers to cross-border trade and improve consumer confidence while allowing member states flexibility for additional protections.

Target Audience:

  • Consumers
  • Traders and Businesses

Key Points:

  • Consumer Protection The Directive establishes rights for consumers, including the right of withdrawal, ensuring consumers can make informed choices and have clear pathways to resolve issues related to goods and services purchased.
  • Harmonization of Laws It aims to create a uniform set of rules applicable across member states to facilitate cross-border commerce, thus reducing uncertainties and compliance costs for traders.
  • Information Requirements It specifies mandatory information that traders must provide to consumers before concluding contracts, thus ensuring transparency and informed decision-making.
  • Distance and Off-Premises Contracts The Directive defines and regulates distance contracts and off-premises contracts, ensuring consumers have adequate protection when purchasing without direct interaction with sellers.
  • Right of Withdrawal This provision empowers consumers to withdraw from contracts under defined conditions, promoting consumer confidence in transactions.
  • Cross-Border Sales It addresses barriers to cross-border sales, encouraging businesses to engage in wider markets and enhancing consumer access to products and services across the EU.

Related Regulations or Articles:

  • Directive 2005/29/EC on Unfair Commercial Practices This Directive complements the Consumer Rights Directive by setting standards for fair trading practices, thus contributing to the overall framework of consumer protection in the EU.
  • Directive 2011/24/EU on Patients' Rights in Cross-Border Healthcare Although focused on healthcare, it also ties into consumer rights regarding services and reinforces the broader principle of consumer protection across sectors.
  • Directive 93/13/EEC on Unfair Terms in Consumer Contracts This Directive is amended by the Consumer Rights Directive, providing a foundation for protecting consumers against unfair contractual terms.
  • Directive 1999/44/EC on Certain Aspects of the Sale of Consumer Goods and Associated Guarantees This Directive is also amended by the Consumer Rights Directive, enhancing consumer rights related to product guarantees and sales.

Reference URL: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32011L0083

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Updated: 2024-08-06 06:39:58
Created: 2024-08-06 06:39:58
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