Pay As You Go Points and Top Up Pack Terms and Condition
1. Pay As You Go Points and Top Up Pack Terms and Condition
These Terms and Conditions govern the use of PAYG points, Bonus Points, and Top Up Packs on the GRC Library platform. By purchasing, using, or redeeming PAYG points and Bonus Points, you agree to be bound by these Terms and Conditions. These points can be used to download GRC document template files and to access AI services for generating GRC document templates.
2. Definitions
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PAYG Points: PAYG Points are units that users can purchase to access services on the GRC Library platform, such as downloading GRC document template files or using AI services to generate GRC document templates. PAYG Points are deducted from the user's account balance when services are used.
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Bonus Points: Bonus Points are complimentary units awarded to users under specific conditions, such as promotions or loyalty rewards. Bonus Points are used only after all available PAYG Points have been exhausted. Bonus Points expire 6 months after the user's last top-up date and are non-refundable and non-transferable. Each time you top up your points, the expiration date for Bonus Points is extended by 6 months from the date of the top-up.
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Top Up Pack: A Top Up Pack is a package of PAYG Points that users can purchase to increase their account balance. Some Top Up Packs may include Bonus Points. Top Up Packs are sold exclusively by United BOS Limited. Once payment is confirmed, the PAYG Points from the Top Up Pack are added to the user's account immediately.
3. Payment and Processing
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Payment Method: All payments for PAYG points and Top Up Packs are processed through PayPal. No payment information is stored or processed by GRC Library. Users will be redirected to PayPal for payment processing.
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Top-Up Packs: PAYG points top-up packs are exclusively sold by United BOS Limited. These packs can be purchased to increase the user's PAYG points balance.
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Currency: All items, including PAYG points and Top Up Packs, are sold in GBP (British Pounds).
4. Usage of Points
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Order of Usage: When utilizing services on the GRC Library platform, PAYG points will be used first. Once all available PAYG points are exhausted, bonus points will be used.
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Expiration of Bonus Points: Bonus points will expire 6 months after the date of your last top-up. Each time you top up your points, the expiration date for any existing bonus points will be extended by 6 months from the new top-up date.
5. Addition of Points
- Immediate Addition: All top-up points will be added to your account immediately after payment is confirmed. This ensures that you can start using your PAYG points without any delay.
- Order Processing or Technical Issues: If you do not see your points after the payment process, there may be an order processing or technical issue. Please use the contact us form to reach out to GRC Library, providing the necessary details for us to follow up and resolve the issue promptly.
6. Refund and Cancellation Policy
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Refunds for PAYG Points: Remaining PAYG points are refundable under specific conditions. To request a refund, you must have a minimum balance of 300 PAYG points in your account. Each refund request is subject to a GBP 10.00 administration fee and any related handling charges from PayPal. Refunds will be processed through PayPal and may take up to 180 days to complete.
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Non-Refundable Items: Bonus points are non-refundable and non-transferable under any circumstances. Once awarded, bonus points cannot be exchanged for cash or any other form of compensation.
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Downloaded Content Issues: If the downloaded content is incorrect or corrupted, please contact our support team for assistance. However, this is not a valid reason for a refund or cancellation.
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Reference Templates: The reference templates provided by GRC Library are for informational purposes only and do not constitute professional advice. Users cannot use the fact that the templates do not constitute professional advice as a reason for a refund.
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AI-Assisted Content: Reference templates contain AI-assisted content, which may include errors or inaccuracies. Users cannot use the existence of incorrect information as a reason for a refund.
7. Restrictions and Limits
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Non-Exchangeable and Non-Transferable: All purchases and points, including PAYG points and Bonus Points, are strictly non-exchangeable and non-transferable. This means that points cannot be exchanged for cash, other goods, or services outside of the GRC Library platform, nor can they be transferred to another user or account.
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Purchase Limits: To ensure compliance with financial regulations and prevent misuse, the following limits are imposed:
- The maximum purchase limit per order is £5,000.
- The maximum PAYG points balance that can be held in any single account is 75,000 points.
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Anti-Money Laundering Compliance: As part of our legal obligations to prevent money laundering, GRC Library has implemented several control measures. These include the non-exchangeable and non-transferable nature of points, as well as the purchase limits outlined above. These measures are designed to comply with anti-money laundering laws and regulations, ensuring the integrity and security of our platform.
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Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. GRC Library reserves the right to suspend or terminate accounts that are suspected of fraudulent activity or misuse of points.
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Fraud Prevention: GRC Library employs various measures to detect and prevent fraudulent activities. Any attempt to manipulate the points system or engage in fraudulent transactions will result in immediate account suspension. GRC Library will report any suspected fraudulent activity to the relevant authorities for further investigation.
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Compliance with Laws: Users must comply with all applicable laws and regulations when using the GRC Library platform. Any violation of these laws may result in the forfeiture of points and termination of the user's account.
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Modification of Limits: GRC Library reserves the right to modify the purchase limits and maximum points balance at any time. Users will be notified of any changes via [method of notification, e.g., email, platform notification].
8. Money Laundering Prevention
- Money Laundering Prevention: To comply with legal requirements and prevent money laundering, GRC Library has implemented several control measures:
- All purchases and points, including PAYG points and Bonus Points, are non-exchangeable and non-transferable. This means that points cannot be exchanged for cash, other goods, or services outside of the GRC Library platform, nor can they be transferred to another user or account.
- The maximum purchase limit per order is £5,000.
- The maximum PAYG points balance that can be held in any single account is 75,000 points.
- GRC Library monitors transactions for suspicious activity and reserves the right to report any suspected fraudulent or illegal activities to the relevant authorities.
9. Changes to Terms
- Modification of Terms: GRC Library reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised Terms and Conditions on the GRC Library platform. Users will be notified of significant changes via [method of notification, e.g., email, platform notification]. It is the user's responsibility to review the Terms and Conditions periodically to stay informed of any updates. Continued use of the platform following the posting of changes constitutes acceptance of those changes.
10. Support and Contact Information
- Support: For any questions, issues, or support related to PAYG points, Bonus Points, and Top Up Packs, please contact our customer support team. You can reach us through the following methods:
- Email: platform_support@grclibrary.com
- Contact Form: Visit our website at https://grclibrary.com/contact_us.php and fill out the contact form with your details and query.