Bug / Known Issue

1) Known Issue: Cannot search Free Templates

Known Issue: Cannot search Free Templates

Free Templates search function is still pending on the development queue. We hope this function can be available soon.

Sorry for any inconvenience caused.

Updated: 2024-08-27 07:12

2) Known Issue: Chat GRC response stability

Title: Known Issue: LinkedIn Sign Up issue (Closed)

Unable to provide responses for some questions. The current AI model has some issues to generate response in some cases. After reviewing the bug log of that AI model, we cannot see the timeline about fixing this issue. So, Chat GRC will be rewritten by using another AI models.

Updated: 2024-08-27 07:10

3) Known Issue: LinkedIn Sign Up issue (Closed)

Title: Known Issue: LinkedIn Sign Up Functionality (Closed)

Description: We have identified an issue with the LinkedIn Sign Up functionality on our platform. Users attempting to sign up using their LinkedIn credentials may encounter errors preventing successful registration.

Actions Taken: Our development team is actively investigating this issue to determine the root cause and implement a resolution as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

Please stay tuned for further updates. Thank you for your understanding.

Status Update: 15 Mar 2024

The issue has been verified. This confirms that both error message handling and new user registration using LinkedIn are functioning properly.

Closed: 15 Mar 2024

Updated: 2024-03-15 18:51

4) Known Issue: Search Engine Accuracy (Closed)

Known Issue: Search Engine Accuracy

Description: The current search engine is displaying an excessive number of related items in search results, potentially leading to confusion and inefficiency for users attempting to find specific information.

Actions Taken: 2024-07-02 Our team is actively investigating this issue and working on fine-tuning the search engine logic to improve accuracy and relevance of search results.

Status: Monitoring: A new model was updated to the search function. We are monitoring the search performance of this new model.

Actions Taken: 2024-07-21 A new AI logic applied in search function, AI processes the search text and advise the search approach in database.

Status: Closed

Updated: 2024-07-21 13:44

5) Known Issue: Similar or duplicated items existed in Library (Processing)

Known Issue: Similar or Duplicated Items in Library

Description:

The system database currently contains items that are either duplicates of each other or have a high degree of similarity. This can lead to issues such as:

  • Data redundancy: Unnecessary storage of the same information, consuming extra storage space.
  • Inconsistencies: Potential for conflicting or outdated information if duplicates are not updated consistently.
  • Search and retrieval challenges: Difficulty in identifying the most relevant or accurate item when multiple similar versions exist.

Date: 2024-07-02

Status: Processing: Business Process, Risk and Control Library were processed. A lot of similar items were merged.

Updated: 2024-07-02 13:27

6) Known Issue: No Sign Up Function

Known Issue: Sign Up Functionality Currently Unavailable

We are aware that the GRC Library currently does not offer a sign-up function for creating user accounts. We understand that this may be inconvenient for some users, and we apologize for any frustration this may cause.

Currently, access to the library's full functionalities and resources is available through two options:

  • Guest Access: You can explore the vast majority of the library's content and features as a guest user. This includes searching for resources, viewing documents, and utilizing many of the analytical tools.
  • Contacting the Site Administrator: If you require account-specific features or access to restricted content, you can reach out to the site administrator through the Contact Us function. They will be happy to assist you with setting up a login account based on your individual needs.

Please note: Due to security considerations, direct email communication with the site administrator is not possible. The Contact Us form ensures a secure and efficient method for requesting account creation.

We are actively working on implementing a user sign-up feature in the future. We will keep you updated on our progress and notify you when this functionality becomes available.

In the meantime, we encourage you to take advantage of the library's extensive resources and contact the site administrator if you require account-specific access.

We appreciate your understanding and cooperation.

Updates: "Sign In by using LinkedIn" included Sign Up function. User can use this approach to sign up to GRC Library.

Updated: 2024-02-01 00:08