Q: I clicked download button, but nothing happened. What should I do?
A: Mac OS Safari browser may block the download. Please try to use Chrome or Firefox browser.

Q: I used points to download the file. If I download the file again, will it deduct my points again?
A: No. It will not deduct your points again. You can download the file as many times as you want.

Q: I found the file is updated and not the same as the previous version. Can I download the updated file?
A: Yes. You can download the updated file without any additional points. GRC Library will update file content when needed.

Q: I clicked download button, but it shows "You do not have enough points to download this item." What should I do?
A: You need to have enough points to download this item. Please check your points in the profile page. And you can top up your points in order page here.

Q: I downloaded the file, but Mac business software like pages, numbers, keynote cannot open the file. What should I do?
A: Please use Microsoft Office to open the file.

Q: System deduced my points, but I cannot download the file. What should I do?
A: Please contact us using the contact us form here or send an email to tech_support@unitedbos.com for further assistance.
Please send us the link of the item you want to download and related information. This will help us to solve the issue faster.

Q: I found technical issue to download the file. What should I do?
A: Please contact us using the contact us form here or send an email to tech_support@unitedbos.com for further assistance.
Please describe the issue in detail and your member information. This will help us to solve the issue faster.

Q: I don't know what files I can download. How can I check my download history?
A: You can go to My Profile -> My Downloads tab. You can check your download history there.