GRC Library: Privacy Statement

This statement outlines how the GRC Library and Chatbot collects, uses, and protects your information when you interact with it.

Information We Collect:

• Chat Activity: We record your conversations with the Chatbot, including any personal information you provide. This helps us personalize responses and improve future interactions.
• Technical Details: We gather essential information like device type, OS, and browser to ensure optimal performance and troubleshoot technical issues.
• IP Address: This helps us detect potential security threats and maintain service stability.

How We Use Your Information:

• Delivering Service: We utilize your information to understand your requests and provide accurate, relevant responses.
• Enhancing Performance: We analyze chat activity to optimize the Chatbot's effectiveness and accuracy.
• Security & Prevention: We utilize information to detect and prevent fraudulent or abusive activity within the Chatbot.
• Research & Development: We anonymize collected data for research purposes, aiming to further improve the Chatbot's capabilities.

Information Sharing:

We never share your personally identifiable information with any third-party without your explicit consent. We may involve trusted service providers in maintaining and operating the Chatbot, but they are contractually bound to keep your information confidential and use it solely for purposes outlined by us.

Protecting Your Information:

We prioritize robust security measures to safeguard your information:

• Encryption: All passwords and sensitive data are securely encrypted.
• Security Systems: We implement firewalls and intrusion detection systems to protect our servers.
• Data Backups: We regularly back up data to ensure protection against potential losses.
• Security Audits: We conduct regular security audits to identify and address any vulnerabilities.

Your Choices:

• Information Access & Control: You have the right to request access to, correct, or delete your information stored by the Chatbot. Submit your request through the "Contact Us" function.
• Personal Information Sharing: You can choose not to share any personal information with the Chatbot, though this may limit its ability to personalize your experience.

Human Review of Chat Activity:

To improve the Chatbot's performance and prevent misuse, we occasionally review anonymized chat logs. We may encounter personal information during this process, but it will not be used for any other purpose without your consent.

Changes to this Statement:

We may update this statement periodically. Any significant changes will be announced on our website and within the Chatbot.

Contact Us:

For any questions regarding this Privacy Statement, please reach out to us through the "Contact Us" function available on the GRC Library website.

Additional Notes:

• Consider adding a concise definition of "personal information" at the beginning.
• You may want to specify the retention period for chat activity data.
• Emphasize your commitment to transparency and user control over their data.